Service Strategy
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1. Talk about your needs


You can talk to us about your greenhouse at any time by phone, leaving a message on the official website, or coming to the company directly. Our customer service will listen carefully to what kind of curtain you want, such as whether you want shading, heat preservation, or light adjustment, understand whether your greenhouse is used to grow vegetables, flowers, or seedlings, and will also ask about your budget. After talking about these, we will also arrange professional technicians to go to your greenhouse for on-site measurement, look at the size and structure, and communicate with you in depth about special needs.


2. Customized exclusive plan


Based on on-site measurements and your needs, our technical team will design an exclusive plan. The plan will select the appropriate curtain type, recommend matching materials, match the drive and control system, and draw detailed drawings. At the same time, we will calculate the various costs and give you a clear quotation, explain clearly how the costs come from, and provide different grades of plans to facilitate your choice.


3. Sign a contract and start production


After you are satisfied with the plan and quotation, we will sign a contract and clearly state the service content, delivery time, and payment method. After you pay the advance payment, we will arrange production immediately. The production department will set a schedule, and the purchasing department will purchase materials in time to ensure that the production is completed on time.


4. Strict quality control


During production, we strictly follow the design and process standards, carefully make curtains and accessories, and carefully check each process. After production, the size, performance, drive, control system, etc. of the curtain must be fully tested. If there are unqualified ones, they will be dealt with immediately to ensure that all the products delivered to you are good products.


5. Delivery in place


Choose a suitable transportation method, pack the products well, arrange special personnel to watch the transportation, and ensure that they are safely delivered to your greenhouse.


6. Considerate after-sales service is not absent


Our 24-hour service hotline is open for you at any time. During the warranty period, if there is a problem with product quality or installation, we will respond to your call within 24 hours after receiving your call. The after-sales team will also visit regularly to understand the usage and collect your suggestions. If you have needs, they can also upgrade your curtain system.

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